Enforcement action

In order to protect the health and welfare of the public, the enforcement in online sales of pharmaceutical products through the internet has become a major challenge to the Pharmaceutical Services Division, Ministry of Health Malaysia. This Division is trying to curb the selling of pharmaceutical products which violate the provisions of law detected in the digital medium. Pharmaceutical Services Division (PSD) through the Pharmacy Enforcement is also working with the Communications and Multimedia Commission, the Royal Malaysian Police, Ministry of Domestic Trade, Co-operatives and Consumerism to curb this activity from spreading.

Since 2012, Pharmaceutical Services Division has collaborated with international law enforcement agencies through the PANGEA operation. This operation coordinated by Interpol is carried out in integration and involved enforcement agencies from more than 100 countries worldwide. During the operation, the website will be monitored for a week. Summary of achievement websites whereby actions have been taken to closure in PANGEA operation is as follows:














In 2014 (PANGEA VII), 224 websites selling pharmaceutical products that violate the law were listed to be blocked by the Malaysian Communications and Multimedia Commission. While 97 social networking sites including Facebook and YouTube have been applied to be closed.

Apart from the collaboration, the Pharmacy Enforcement Division and Pharmaceutical Enforcement Branch in each state also concentrated on conducting raids on premises which were found manufacturing or selling illegal pharmaceutical products through internet. Pharmaceutical products will be confiscated while vendors and manufacturers of the products will be subjected to legal action.

Enforcement officers are also stationed in the Courier Services Centre to monitor courier packages using courier service. The officer will intelligently screen parcels that are suspected to contain pharmaceutical products and it is an offence if the transaction involved unregistered products.