Clients' Charter

Date: 10 December 2018 - 12:14pm

A) PHARMACY PRACTICE & DEVELOPMENT

No Indicator Target
1.

To notify applicant on the results of MOH Drug Formulary listing application within 15 days after meeting is conducted

 100%

 

B) PHARMACY ENFORCEMENT

No Indicator Target
1.

Issuance of Authorization for the Import & Export of Dangerous Drugs within 7 working days upon receiving complete application

 100% 
2.

Issuance of Authorization for the Import & Export of Psychotropic Substances within 7 working days upon receiving complete application.

 100%
3.

Issuance of E-permit (Export) Approval within 7 working days upon receiving complete application

 100%
4.

Issuance of E-permit (Import) Approval within 3 working days upon receiving complete application

 100%
5.

Approvals for applications by the Medicine Advertisement Board within 5 working days upon receiving complete application/ after  Medicine Advertisement Board meeting

 90%

 

C) PHARMACY BOARD MALAYSIA

Nol Indicator Target
1.

Issuance of Full Registration of Pharmacist Certificate within 7 working days upon receiving complete application.

 100% 
2.

Issuance of Registration of Body Corporate Certificate within 7 working days upon receiving complete application.

 100% 
3.

Issuance of Annual Retention of Pharmacist Certificate within 7 working days upon receiving complete application.

 100% 
4.

Issuance of Registration of Provisional Pharmacist Certificate within 7 working days upon receiving complete application

 100% 
5. Issuance of Annual Retention of Body Corporate Certificate within 7 working days upon receiving complete application. 100% 

 

References: 
Piagam Pelanggan Program Perkhidmatan Farmasi
: 3 December 2012 - 2:51pm