Clients' Charter

At Pharmaceutical Services Programme, we strive to provide efficient and effective services to customers based on the following Clients' Charter;

A) PHARMACY PRACTICE & DEVELOPMENT

No

Indicator

Target

1.

100% Notification to applicant on the result of the listing of medicine(s) into Ministry of Health Medicine Formulary (MOHMF) done within 3 working days from the MOHMF panel meeting date.

100%

 

B) PHARMACY ENFORCEMENT

No

Indicator

Target

1.

100% Issuance of Authorization for the Import & Export of Dangerous Drugs within 7 working days upon receipt of complete application.

100%

2.

100% Issuance of Authorization for the Import & Export of Psychotropic Substances within 7 working days upon receipt of complete application.

100%

3.

100% Issuance of e-Permit (Export) for Controlled Substances within 7 working days upon receipt of complete application.

100%

4.

100% Issuance of e-Permit (Import) for Controlled Substances within 3 working days upon receipt of complete application.

100%

5.

90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate (other than website advertisement) processed within 5 working days upon receipt of complete application.

90%

6.

90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate for website advertisements processed within 30 days upon receipt of complete application.

90%

7.

100% Complaint related to infringement of Pharmacy Laws responded within 14 working days.

100%

8.

90% Complaint sample completed analysis  by Pharmacy Enforcement Division Forensic Laboratory within  30 working days from the sample receipt date.

90%

9.

75% Digital device analysis report completed within 120 days upon receipt of the device.

75%

 

C) PHARMACY BOARD MALAYSIA

No

Indicator

Target

1.

100% Issuance of Full Registration of Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation.

100%

2.

100% Issuance of Registration of Body Corporate’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation.

100%

3.

100% Issuance of Annual Certificate of Pharmacist within 7 working days upon receipt of complete application and in accordance with legislation.

100%

4.

100% Issuance of Registration of Provisional Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation.

100%

5.

100% Issuance of Annual Certificate of Body Corporate within 7 working days upon receipt of complete application and in accordance with legislation.

100%

 

With effect from 1st January 2022.