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Lot 36, Jalan Universiti, 46200 Petaling Jaya, Selangor.
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Phone: 603-7841 3200
Fax: 603-7968 2222
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Clients' Charter
At Pharmaceutical Services Programme, we strive to provide efficient and effective services to customers based on the following Clients' Charter;
A) PHARMACY PRACTICE & DEVELOPMENT
|
No |
Indicator |
Target |
|---|---|---|
|
1. |
100% Notification to applicant on the result of the listing of medicine(s) into Ministry of Health Medicine Formulary (MOHMF) done within 3 working days from the MOHMF panel meeting date. |
100% |
B) PHARMACY ENFORCEMENT
|
No |
Indicator |
Target |
|---|---|---|
|
1. |
100% Issuance of Authorization for the Import & Export of Dangerous Drugs within 7 working days upon receipt of complete application. |
100% |
|
2. |
100% Issuance of Authorization for the Import & Export of Psychotropic Substances within 7 working days upon receipt of complete application. |
100% |
|
3. |
100% Issuance of e-Permit (Export) for Controlled Substances within 7 working days upon receipt of complete application. |
100% |
|
4. |
100% Issuance of e-Permit (Import) for Controlled Substances within 3 working days upon receipt of complete application. |
100% |
|
5. |
90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate (other than website advertisement) processed within 5 working days upon receipt of complete application. |
90% |
|
6. |
90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate for website advertisements processed within 30 days upon receipt of complete application. |
90% |
|
7. |
100% Complaint related to infringement of Pharmacy Laws responded within 14 working days. |
100% |
|
8. |
90% Complaint sample completed analysis by Pharmacy Enforcement Division Forensic Laboratory within 30 working days from the sample receipt date. |
90% |
|
9. |
75% Digital device analysis report completed within 120 days upon receipt of the device. |
75% |
C) PHARMACY BOARD MALAYSIA
|
No |
Indicator |
Target |
|---|---|---|
|
1. |
100% Issuance of Full Registration of Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. |
100% |
|
2. |
100% Issuance of Registration of Body Corporate’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. |
100% |
|
3. |
100% Issuance of Annual Certificate of Pharmacist within 7 working days upon receipt of complete application and in accordance with legislation. |
100% |
|
4. |
100% Issuance of Registration of Provisional Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. |
100% |
|
5. |
100% Issuance of Annual Certificate of Body Corporate within 7 working days upon receipt of complete application and in accordance with legislation. |
100% |
With effect from 1st January 2022.
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