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Clients' Charter Achievement 2022
CLIENTS' CHARTER ACHIEVEMENT
January - May 2022
A) Pharmacy Practice & Development Division
|
No. |
Pledge |
Conformance to standard |
Non-conformance to standard |
Number of services/ activities |
||
|
No. of conformance |
% |
No. of non-conformance |
% |
|||
|
1. |
100% Notification to applicant on the result of the listing of medicine(s) into Ministry of Health Medicine Formulary (MOHMF) done within 3 working days from the MOHMF panel meeting date.
*1st MOHMF Panel Meeting 2022 is scheduled on 31 March 2022. |
17 |
100 |
0 |
0 |
17 |
B) Pharmacy Enforcement Division
|
No. |
Pledge |
Conformance to standard |
Non-conformance to standard |
Number of services/ activities |
||
|
No. of conformance |
% |
No. of non-conformance |
% |
|||
|
1. |
100% Issuance of Authorization for the Import & Export of Dangerous Drugs within 7 working days upon receipt of complete application. |
139 |
100 |
0 |
0 |
139 |
|
2. |
100% Issuance of Authorization for the Import & Export of Psychotropic Substances within 7 working days upon receipt of complete application. |
163 |
100 |
0 |
0 |
163 |
|
3. |
100% Issuance of e-Permit (Export) for Controlled Substances within 7 working days upon receipt of complete application. |
418 |
100 |
0 |
0 |
418 |
|
4. |
100% Issuance of e-Permit (Import) for Controlled Substances within 3 working days upon receipt of complete application. |
400 |
100 |
0 |
0 |
400 |
|
5. |
90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate (other than website advertisement) processed within 5 working days upon receipt of complete application. |
1588 |
98.6 |
23 |
1.4 |
1611 |
| 6. |
90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate for website advertisements processed within 30 days upon receipt of complete application. |
90 | 98.9 | 1 | 1.1 | 91 |
| 7. |
100% Complaint related to infringement of Pharmacy Laws responded within 14 working days. |
222 |
100 |
0 |
0 |
222 |
| 8. |
90% Complaint sample completed analysis by Pharmacy Enforcement Division Forensic Laboratory within 30 working days from the sample receipt date. |
30 |
93.8 |
2 |
6.2 |
32 |
| 9. |
75% Digital device analysis report completed within 120 days upon receipt of the device. |
44 | 83.0 | 9 | 17.0 | 53 |
C) Pharmacy Board of Malaysia
|
No. |
Pledge |
Conformance to standard |
Non-conformance to standard |
Number of services/ activities |
||
|
No. of conformance |
% |
No. of non-conformance |
% |
|||
|
1. |
100% Issuance of Full Registration of Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. |
878 |
100 |
0 |
0 |
878 |
|
2. |
100% Issuance of Registration of Body Corporate’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. |
115 |
100 |
0 |
0 |
115 |
|
3. |
100% Issuance of Annual Certificate of Pharmacist within 7 working days upon receipt of complete application and in accordance with legislation. |
10489 |
100 |
0 |
0 |
10489 |
|
4. |
100% Issuance of Registration of Provisional Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. |
202 |
100 |
0 |
0 |
202 |
|
5. |
100% Issuance of Annual Certificate of Body Corporate within 7 working days upon receipt of complete application and in accordance with legislation. |
49 |
100 |
0 |
0 |
49 |
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