Clients' Charter Achievement 2022

Kategori statistik: 

CLIENTS' CHARTER ACHIEVEMENT

January - May 2022

 

A) Pharmacy Practice & Development Division

No.

Pledge

Conformance to standard

Non-conformance to standard

Number of services/

activities

No. of conformance

%

No. of non-conformance

%

1.

100% Notification to applicant on the result of the listing of medicine(s) into Ministry of Health Medicine Formulary (MOHMF) done within 3 working days from the MOHMF panel meeting date.

 

*1st MOHMF Panel Meeting 2022 is scheduled on 31 March 2022.

17

100

0

0

17

 

B) Pharmacy Enforcement Division

No.

Pledge

Conformance to standard

Non-conformance to standard

Number of services/

activities

No. of conformance

%

No. of non-conformance

%

1.

100% Issuance of Authorization for the Import & Export of Dangerous Drugs within 7 working days upon receipt of complete application.

139

100

0

0

139

2.

100% Issuance of Authorization for the Import & Export of Psychotropic Substances within 7 working days upon receipt of complete application.

163

100

0

0

163

3.

100% Issuance of e-Permit (Export) for Controlled Substances within 7 working days upon receipt of complete application.

418

100

0

0

418

4.

100% Issuance of e-Permit (Import) for Controlled Substances within 3 working days upon receipt of complete application.

400

100

0

0

400

5.

90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate (other than website advertisement) processed within 5 working days upon receipt of complete application.

1588

98.6

23

1.4

1611

6.

90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate for website advertisements processed within 30 days upon receipt of complete application.

90 98.9 1 1.1 91
7. 

100% Complaint related to infringement of Pharmacy Laws responded within 14 working days.

222

100

0

0

222

8.

90% Complaint sample completed analysis by Pharmacy Enforcement Division Forensic Laboratory within 30 working days from the sample receipt date.

30

93.8

2

6.2

32

9.

75% Digital device analysis report completed within 120 days upon receipt of the device.

44 83.0 9 17.0 53

 

C) Pharmacy Board of Malaysia

No.

Pledge

Conformance to standard

Non-conformance to standard

Number of services/

activities

No. of conformance

%

No. of non-conformance

%

1.

100% Issuance of Full Registration of Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation.

878

100

0

0

878

2.

100% Issuance of Registration of Body Corporate’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation.

115

100

0

0

115

3.

100% Issuance of Annual Certificate of Pharmacist within 7 working days upon receipt of complete application and in accordance with legislation.

10489

100

0

0

10489

4.

100% Issuance of Registration of Provisional Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation.

202

100

0

0

202

5.

100% Issuance of Annual Certificate of Body Corporate within 7 working days upon receipt of complete application and in accordance with legislation.

49

100

0

0

49

Description: 
Report of Pharmaceutical Services Programme Client's Charter Performance for 2022.