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Clients' Charter Achievement 2021
CLIENTS' CHARTER ACHIEVEMENT
January - December 2021
A) Pharmacy Practice & Development Divison
|
No. |
Pledge |
Conformance to standard |
Non-conformance to standard |
Number of services/ activities |
||
|
No. of conformance |
% |
No. of non-conformance |
% |
|||
|
1. |
100% Notification to applicant on the result of the listing of medicine(s) into Ministry of Health Medicine Formulary (MOHMF) done within 15 working days from the MOHMF panel meeting date. |
29 |
100 |
0 |
0 |
29 |
B) Pharmacy Enforcement Division
|
No. |
Pledge |
Conformance to standard |
Non-conformance to standard |
Number of services/ activities |
||
|
No. of conformance |
% |
No. of non-conformance |
% |
|||
|
1. |
100% Issuance of Authorization for the Import & Export of Dangerous Drugs within 7 working days upon receipt of complete application. |
255 |
100 |
0 |
0 |
255 |
|
2. |
100% Issuance of Authorization for the Import & Export of Psychotropic Substances within 7 working days upon receipt of complete application. |
334 |
100 |
0 |
0 |
334 |
|
3. |
100% Issuance of e-Permit (Export) within 7 working days upon receipt of complete application. |
1,022 |
100 |
0 |
0 |
1,022 |
|
4. |
100% Issuance of e-Permit (Import) within 3 working days upon receipt of complete application. |
724 |
100 |
0 |
0 |
724 |
|
5. |
90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate (other than website advertisement) processed within 5 working days upon receipt of complete application. |
3,257 |
98.3 |
55 |
1.7 |
3,257 |
| 6. |
90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate for website advertisements processed within 30 days upon receipt of complete application. |
208 | 95.0 | 11 | 5.0 | 219 |
| 7. |
100% Complaint related to infringement of Pharmacy Laws responded within 14 working days. |
1,105 |
100 |
0 |
0 |
1,105 |
| 8. |
85% Complaint sample completed analysis by Pharmacy Enforcement Division Forensic Laboratory within 30 working days from the sample receipt date. |
138 |
98.6 |
2 |
1.4 |
140 |
| 9. |
70% Digital device analysis report completed within 120 days upon receipt of the device. |
149 | 98.0 | 3 | 2.0 | 152 |
C) Pharmacy Board of Malaysia
|
No. |
Pledge |
Conformance to standard |
Non-conformance to standard |
Number of services/ activities |
||
|
No. of conformance |
% |
No. of non-conformance |
% |
|||
|
1. |
100% Issuance of Full Registration of Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. |
1,091 |
100 |
0 |
0 |
1,091 |
|
2. |
100% Issuance of Registration of Body Corporate’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. |
195 |
100 |
0 |
0 |
195 |
|
3. |
100% Issuance of Annual Certificate of Pharmacist within 7 working days upon receipt of complete application and in accordance with legislation. |
19,585 |
100 |
0 |
0 |
19,585 |
|
4. |
100% Issuance of Registration of Provisional Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. |
1,069 |
100 |
0 |
0 |
1,069 |
|
5. |
100% Issuance of Annual Certificate of Body Corporate within 7 working days upon receipt of complete application and in accordance with legislation. |
1,415 |
100 |
0 |
0 |
1,415 |
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