Clients' Charter Achievement 2021

Kategori statistik: 

CLIENTS' CHARTER ACHIEVEMENT

January - December 2021

 

A) Pharmacy Practice & Development Divison

No.

Pledge

Conformance to standard

Non-conformance to standard

Number of services/

activities

No. of conformance

%

No. of non-conformance

%

1.

100% Notification to applicant on the result of the listing of medicine(s) into Ministry of Health Medicine Formulary (MOHMF) done within 15 working days from the MOHMF panel meeting date.

29

100

0

0

29

 

B) Pharmacy Enforcement Division

No.

Pledge

Conformance to standard

Non-conformance to standard

Number of services/

activities

No. of conformance

%

No. of non-conformance

%

1.

100% Issuance of Authorization for the Import & Export of Dangerous Drugs within 7 working days upon receipt  of complete application.

255

100

0

0

255

2.

100% Issuance of Authorization for the Import & Export of Psychotropic Substances within 7 working days upon receipt  of complete application.

334

100

0

0

334

3.

100% Issuance of e-Permit (Export) within 7 working days upon receipt of complete application.

1,022

100

0

0

1,022

4.

100% Issuance of e-Permit (Import) within 3 working days upon receipt of complete application.

724

100

0

0

724

5.

90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate (other than website advertisement) processed within 5 working days upon receipt of complete application.

3,257

98.3

55

1.7

3,257

6.

90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate for website advertisements processed within 30 days upon receipt of complete application.

208 95.0 11 5.0 219
7. 

100% Complaint related to infringement of Pharmacy Laws responded within 14 working days.

1,105

100

0

0

1,105

8.

85% Complaint sample completed analysis by Pharmacy Enforcement Division Forensic Laboratory within 30 working days from the sample receipt date.

138

98.6

2

1.4

140

9.

70% Digital device analysis report completed within 120 days upon receipt of the device.

149 98.0 3 2.0 152

 

C) Pharmacy Board of Malaysia

No.

Pledge

Conformance to standard

Non-conformance to standard

Number of services/

activities

No. of conformance

%

No. of non-conformance

%

1.

100% Issuance of Full Registration of Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation.

1,091

100

0

0

1,091

2.

100% Issuance of Registration of Body Corporate’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation.

195

100

0

0

195

3.

100% Issuance of Annual Certificate of Pharmacist within 7 working days upon receipt of complete application and in accordance with legislation.

19,585

100

0

0

19,585

4.

100% Issuance of Registration of Provisional Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation.

1,069

100

0

0

1,069

5.

100% Issuance of Annual Certificate of Body Corporate within 7 working days upon receipt of complete application and in accordance with legislation.

1,415

100

0

0

1,415

Description: 
Data of Pharmaceutical Services Programme client's charter performance.