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Clients' Charter Achievement 2015
CLIENTS' CHARTER ACHIEVEMENT
January - December 2015
A) Issuance of Registration / Annual Retention Certificate For Pharmacist & Body Corporate
|
No. |
Pledge |
Conformance to standard |
Non-conformance to standard |
Number of services/ activities |
||
|
No. of conformance |
% |
No. of non-conformance |
% |
|||
|
1. |
Issuance of Full Registration of Pharmacist Certificate within 7 working days for complete application received |
425 |
47.2 |
476 |
52.8* |
901 |
|
2. |
Issuance of Registration of Body Corporate Certificate within 7 working days for complete application received |
174 |
100 |
0 |
0 |
174 |
|
3. |
Issuance of Annual Retention of Pharmacist Certificate within 7 working days for complete application received |
940 |
8.6 |
10007 |
91.4* |
10947 |
|
4. |
Issuance of Registration of Provisional Pharmacist Certificate within 7 working days for complete application received |
281 |
18.9 |
1205 |
81.1* |
1486 |
|
5. |
Issuance of Annual Retention of Body Corporate Certificate within 7 working days for complete application received |
742 |
100 |
0 |
0 |
742 |
B) Issuance of Approval For Controlled Substances
|
No. |
Pledge |
Conformance to standard |
Non-conformance to standard |
Number of services/ activities |
||
|
No. of conformance |
% |
No. of non-conformance |
% |
|||
|
1. |
Issuance of Authorization for the Import & Export of Dangerous Drugs within 7 working days upon receiving complete application |
229 |
100 |
0 |
0 |
229 |
|
2. |
Issuance of License for the Import & Export of Psychotropic Substances within 7 working days upon receiving complete application |
278 |
100 |
0 |
0 |
278 |
|
3. |
Issuance of e-Permit (Export) within 7 working days upon receiving complete application |
847 |
99.7 |
3 |
0.3 |
850 |
|
4. |
Issuance of e-Permit (Import) within 3 working days upon receiving complete application |
432 |
100 |
0 |
0 |
432 |
C) Issuance of Approval For Advertisement
|
No. |
Pledge |
Conformance to standard |
Non-conformance to standard |
Number of services/ activities |
||
|
No. of conformance |
% |
No. of non-conformance |
% |
|||
|
1. |
Approvals for applications by the Medicine Advertisement Board within 5 working days upon receiving complete application / after Medicine Advertisement Board meeting being held |
2466 |
90 |
273 |
10 |
2739 |
D) Issuance of Exemption To Import Unregistered Product
|
No. |
Pledge |
Conformance to standard |
Non-conformance to standard |
Number of services/ activities |
||
|
No. of conformance |
% |
No. of non-conformance |
% |
|||
|
1. |
Approval for application of obtaining unregistered medications listed in MOH Formulary to be processed within 10 working days upon receiving complete application. |
713 |
100 88.1 |
96 | 11.9 | 809 |
|
2. |
Approval for applications of the exemption to import unregistered products from private or non-MOH hospitals/facilities to be processed within 14 working days upon receiving complete application |
1665 |
100 |
0 |
0 |
1665 |
| 3. | Approval for applications of the exemption to import unregistered products from MOH hospitals/facilities to be processed within 14 working days upon receiving complete application | 1278 | 100 | 0 | 0 | 1278 |
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