Clients' Charter Achievement 2015

Kategori statistik: 

CLIENTS' CHARTER ACHIEVEMENT

January - December 2015

 

A) Issuance of Registration / Annual Retention Certificate For Pharmacist & Body Corporate

No.

Pledge

Conformance to standard

Non-conformance to standard

Number of services/

activities

No. of conformance

%

No. of non-conformance

%

1.

Issuance of Full Registration of Pharmacist Certificate within 7 working days for complete application received

425

47.2

476

52.8*

901

2.

Issuance of Registration of Body Corporate Certificate within 7 working days for complete application received

174

100

0

0

174

3.

Issuance of Annual Retention of Pharmacist Certificate within 7 working days for complete application received

940

8.6

10007

91.4*

10947

4.

Issuance of Registration of Provisional Pharmacist Certificate within 7 working days for complete application received

281

18.9

1205

81.1*

1486

5.

Issuance of Annual Retention of Body Corporate Certificate within 7 working days for complete application received

742

100

0

0

742

 

B) Issuance of Approval For Controlled Substances

No.

Pledge

Conformance to standard

Non-conformance to standard

Number of services/

activities

No. of conformance

%

No. of non-conformance

%

1.

Issuance of Authorization for the Import & Export of Dangerous Drugs within 7 working days upon receiving complete application

229

100

0

0

229

2.

 

Issuance of License for the Import & Export of Psychotropic Substances within 7 working days upon receiving complete application

278

100

0

0

278

3.

Issuance of e-Permit (Export) within 7 working days upon receiving complete application

847

99.7

3

0.3

850

4.

Issuance of e-Permit (Import) within 3 working days upon receiving complete application

432

100

0

0

432

 

C) Issuance of Approval For Advertisement

No.

Pledge

Conformance to standard

Non-conformance to standard

Number of services/

activities

No. of conformance

%

No. of non-conformance

%

1.

Approvals for applications by the Medicine Advertisement Board within 5 working days upon receiving complete application / after Medicine Advertisement Board meeting being held

2466

90

273

10

2739

 

D) Issuance of Exemption To Import Unregistered Product

No.

Pledge

Conformance to standard

Non-conformance to standard

Number of services/

activities

No. of conformance

%

No. of non-conformance

%

1.

Approval for application of obtaining unregistered medications listed in MOH Formulary to be processed within 10 working days upon receiving complete application.

713

100

 88.1
96  11.9 809

2.

Approval for applications of the exemption to import unregistered products from private or non-MOH hospitals/facilities to be processed within 14 working days upon receiving complete application

1665

100

0

0

1665

3. Approval for applications of the exemption to import unregistered products from MOH hospitals/facilities to be processed within 14 working days upon receiving complete application 1278 100 0 0 1278