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Lot 36, Jalan Universiti, 46200 Petaling Jaya, Selangor.
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Phone: 603-7841 3200
Fax: 603-7968 2222
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Clients' Charter Achievement 2011
A) Issuance of Registration / Annual Retention Certificate For Pharmacist & Body Corporate
Our Promise |
Services |
Percentage |
||
Achieve Expectation |
Below Expectation |
Total |
||
Issuance of Full Registration of Pharmacist Certificate within 14 working days for complete application received. |
934 |
0 |
934 |
100% |
Issuance of Registration of Body Corporate Certificate within 14 working days for complete application received. |
44 |
0 |
44 |
100% |
Issuance of Annual Retention of Pharmacist Certificate within 14 working days for complete application received. |
6270 |
0 |
6270 |
100% |
Issuance of Registration of Provisional Pharmacist Certificate within 14 working daysfor complete application received. |
922 |
0 |
922 |
100% |
B) Issuance of Approval For Controlled Substances
Our Promise |
Services |
Percentage |
||
Achieve Expectation |
Below Expectation |
Total |
||
Issuance of Authorization for the Import & Export of Dangerous Drugs within 10 working days upon receiving complete application. |
226 |
0 |
226 |
100% |
Issuance of Authorization for the Import & Export of Psychotropic Substances within 10 working daysupon receiving complete application. |
307 |
0 |
307 |
100% |
Issuance of Wholesale License of Dangerous Drugswithin 2 weeks upon receiving complete application. |
6 |
3 |
9 |
66.7% |
Issuance of E-permit (Export) Approval within 7 working days upon receiving complete application. |
693 |
1 |
694 |
99.9% |
Issuance of E-permit (Import) Approval within 5 working days upon receiving complete application. |
432 |
1 |
433 |
99.9% |
C) Issuance of Approval For Advertisement
Our Promise |
Services |
Percentage |
||
Achieve Expectation |
Below Expectation |
Total |
||
All approvals for applications of advertisements of pharmaceutical products and medical services which conform to the fast-track criteria will be issuedwithin 5 working days upon receiving complete application. |
1166 |
115 |
1281 |
91.02% |
All approvals for applications of advertisements of pharmaceutical products and medical services which do not conform to the fast-track criteria will be issued within 14 working days after the Medicine Advertisement Board meeting. |
350 |
0 |
350 |
100% |
D) Issuance of Exemption To Import Unregistered Product
Our Promise |
Services |
Percentage |
||
Achieve Expectation |
Below Expectation |
Total |
||
All applications of exemption to import unregistered product will be processed within 14 working daysupon receiving complete application. |
1741 |
1167 |
2908 |
59.9% |
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