Clients' Charter Achievement 2011

Date: 16 March 2013 - 8:15am
Kategori statistik: 
Clients' Charter Achievement

A) Issuance of Registration / Annual Retention Certificate For Pharmacist & Body Corporate

Our Promise

Services

Percentage

Achieve Expectation

Below Expectation

Total

Issuance of Full Registration of Pharmacist Certificate within 14 working days for complete application received.

934

0

934

100%

Issuance of Registration of Body Corporate Certificate within 14 working days for complete application received.

44

0

44

100%

Issuance of Annual Retention of Pharmacist Certificate within 14 working days for complete application received.

6270

0

6270

100%

Issuance of Registration of Provisional Pharmacist Certificate within 14 working daysfor complete application received.

922

0

922

100%

 

B) Issuance of Approval For Controlled Substances

Our Promise

Services

Percentage

Achieve Expectation

Below Expectation

Total

Issuance of Authorization for the Import & Export of Dangerous Drugs within 10 working days upon receiving complete application.

226

0

226

100%

Issuance of Authorization for the Import & Export of Psychotropic Substances within 10 working daysupon receiving complete application.

307

0

307

100%

Issuance of Wholesale License of Dangerous Drugswithin 2 weeks upon receiving complete application.

6

3

9

66.7%

Issuance of E-permit (Export) Approval within 7 working days upon receiving complete application.

693

1

694

99.9%

Issuance of E-permit (Import) Approval within 5 working days upon receiving complete application.

432

1

433

99.9%

 

C) Issuance of Approval For Advertisement

Our Promise

Services

Percentage

Achieve Expectation

Below Expectation

Total

All approvals for applications of advertisements of pharmaceutical products and medical services which conform to the fast-track criteria will be issuedwithin 5 working days upon receiving complete application.

1166

115

1281

91.02%

All approvals for applications of advertisements of pharmaceutical products and medical services which do not conform to the fast-track criteria will be issued within 14 working days after the Medicine Advertisement Board meeting.

350

0

350

100%

 

D) Issuance of Exemption To Import Unregistered Product

Our Promise

Services

Percentage

Achieve Expectation

Below Expectation

Total

All applications of exemption to import unregistered product will be processed within 14 working daysupon receiving complete application.

1741

1167

2908

59.9%