Client's Charter Achievement
PHARMACEUTICAL SERVICES DIVISION CLIENT’S CHARTER ACHIEVEMENT
JANUARY – JUNE 2009
A) ISSUANCE OF REGISTRATION / ANNUAL RETENTION CERTIFICATE FOR PHARMACIST & BODY CORPORATE
|
NO.
|
PROMISE
|
STANDARD
|
ACHIEVE / EXCEED EXPECTATION
|
BELOW EXPECTATION
|
TOTAL NO. OF SERVICES
|
|
TOTAL
|
%
|
TOTAL
|
%
|
|
1.
|
Issuance of Full Registration of Pharmacist Certificate
|
Within 14 working days for complete application received.
|
280
|
37.6
|
465
|
62.4
|
745
|
|
2.
|
Issuance of Registration of Body Corporate Certificate
|
Within 14 working days for complete application received.
|
48
|
100
|
0
|
0
|
48
|
|
3.
|
Issuance of Annual Retention of Pharmacist Certificate
|
Within 14 working days for complete application received before 31st October.
|
2133
|
57.6
|
1572
|
42.4
|
3705
|
|
4.
|
Issuance of Annual Retention of Body Corporate Certificate.
|
Within 14 working days for complete application received before 31st October
|
34
|
15.7
|
182
|
84.3
|
216
|
B) ISSUANCE OF APPROVAL FOR CONTROLLED SUBSTANCES
|
NO.
|
PROMISE
|
STANDARD
|
ACHIEVE / EXCEED EXPECTATION
|
BELOW EXPECTATION
|
TOTAL NO. OF SERVICES
|
|
TOTAL
|
%
|
TOTAL
|
%
|
|
1.
|
Issuance of Authorization for the Import & Export of Dangerous Drugs
|
Within 14 working days upon receiving complete application.
|
186
|
100
|
0
|
0
|
186
|
|
2.
|
Issuance of Authorization for the Import & Export of Psychotropic Substances
|
Within 14 working days upon receiving complete application.
|
266
|
99.62
|
1
|
0.38
|
267
|
|
3.
|
Issuance of Wholesale License of Dangerous Drugs
|
Within 8 weeks upon receiving complete application.
|
10
|
100
|
0
|
0
|
10
|
|
4.
|
Issuance of E-permit (Export) Approval
|
Within 14 working days upon receiving complete application.
|
615
|
100
|
0
|
0
|
615
|
|
5.
|
Issuance of E-permit (Import) Approval
|
Within 14 working days upon receiving complete application.
|
230
|
100
|
0
|
0
|
230
|
C) ISSUANCE OF APPROVAL FOR ADVERTISEMENT
|
NO.
|
PROMISE
|
STANDARD
|
ACHIEVE / EXCEED EXPECTATION
|
BELOW EXPECTATION
|
TOTAL NO. OF SERVICES
|
|
TOTAL
|
%
|
TOTAL
|
%
|
|
|
1.
|
All approvals for applications of advertisements of pharmaceutical products and medical services which conform to the fast-track criteria
|
Will be issued within 5 working days after the Medicine Advertisement Board meeting.
|
1008
|
67
|
491
|
33
|
1499
|
|
2.
|
All approvals for applications of pharmaceutical products and medical services which do not conform to the fast-track criteria will be issued
|
Within 14 working days after the Medicine Advertisement Board meeting.
|
416
|
93
|
32
|
7
|
448
|
Last Updated : 12 March 2010
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